Doctors' Appointment

Plan Your Services

Your Care Manager at the Care Coordination Organization that you choose will help you plan your services

Plan Your Services
Helping You to Get the Supports and Services You Need

Planning your services -- or the services for your loved one -- can be a daunting task, especially if you are new to the OPWDD system.

Once you have been deemed eligible for OPWDD supports and services through the Front Door process, your next step is to choose a Care Coordination Organization in your area. Care Coordination Organizations, or CCOs, are organizations that were formed by existing developmental disability service providers and are staffed by Care Managers with training and experience in the field of developmental disabilities.

The Care Coordination Organization will assign you a Care Manager who can help you coordinate your developmental disability supports with your health and wellness services -- all in a way that offers greater options, greater flexibility and better outcomes for you. He or she will then work with you to create your Life Plan. 

The Life Plan that you create together using a person-centered planning process will reflect your life goals and changing needs, and the results of your Coordinated Assessment System summary and other assessments and information your care manager gathers about what you want and need in your life.  

Your Life Plan will include coordination of your developmental disability-related supports, as well as your other services, such as medical, dental and mental health.  Your Life Plan will be reviewed with you and your chosen care planning team routinely and updated as needed.

Care Management
Care Coordination Organizations offer two care management options, Health Home Care Management, which is a more comprehensive service, and the Basic Home and Community Based Services Plan Support. For people who live in the downstate region of New York State, you can also alternatively choose to enroll in a federal demonstration of managed care for your care management and services.
Your Life Plan
Developing Your Life Plan

Your Care Manager will work with you, and any other people you think should be involved, to develop your Life Plan using a person-centered approach. He or she will document in your Life Plan the supports, services and community resources you need and how you will get them. 



Coordinating Your Services

Coordination of your supports and services is the job of your Care Manager. He or she also will ensure follow-up on medical appointments, communication between providers and that your services are in line with the goals in your Life Plan.

The creation of your Life Plan is designed with the information taken from your Coordinated Assessment System (CAS) summary. 

Putting Your Plan into Action

Your Care Manager will share his or her knowledge of available resources to help you make informed choices. He or she will make referrals, find service providers, offer housing options -- help you do what you want to do. He or she also will coordinate how you receive your supports, including through both natural supports and funded services.

Make a Change to Existing Services