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Contact General

Dial 7-1-1 to reach New York Relay for people who are hard of hearing or who have a speech disability. Read our Accessibility statement.

Report suspected instances of Medicaid fraud, waste and abuse anonymously by using our online form.  

 

 

Contact us by phone:
Contact us by email:
Mailing Address:

44 Holland Ave. Albany NY 12229 

 

Access Services Through Front Door

Capital Region

Front Door Office Capital District
518-388-0398
Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington

 

Hudson Valley

Front Door Office Rockland
845-947-6390 
County served: Rockland 

Front Door Office Orange & Sullivan 
845-695-7330

Front Door Office Westchester
914-332-8960

Front Door Office Upper Hudson Valley
845-473-5050 x 167 
Counties served: Columbia, Dutchess, Greene, Putnam, Ulster

 

Central New York, Southern Tier and North Country

Front Door Office Southern Tier
607-771-7784 press 0
Counties served: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins

Front Door Office Central NY
315-793-9600 Ext. 603 
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego

Front Door Office North Country
518-536-3480
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence

 

Long Island 

Front Door Office Long Island
631-434-6000
Counties served: Nassau, Suffolk

 

New York City 

Front Door Office Queens
718-217-6485

Front Door Office Brooklyn
718-642-8576

Front Door Office Manhattan
646-766-3220

Front Door Office Bronx
718-430-0757

Front Door Office Staten Island
718-982-1913

 

Western NY & Finger Lakes 

Front Door Office Finger Lakes
855-679-3335
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates

Front Door Office Western NY
800-487-6310
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans

Provider Inquiries - Regional Offices

Capital Region & Hudson Valley

General Information Capital District
518-388-0431

General Information Upper Hudson Valley 
845-473-5050

General Information Lower Hudson Valley  
845-947-6100

 

Central New York, Southern Tier and North Country

General Information Central NY
315-473-6978

 

Long Island 

General Information Long Island
631-434-6100

 

New York City 

General Information Queens
718-217-5890

General Information Brooklyn 
718-642-6112

General Information Manhattan  
646-766-3222

General Information Bronx 
718-430-0885

General Information Staten Island  
718-983-5233

 

Western NY & Finger Lakes 

General Information Rochester
585-241-5700

General Information West Seneca (Buffalo) 
800-487-6310

 

 

Human Resources

OPWDD is always actively recruiting at locations all across New York State. Reach out to one of the offices below to find out more about career opportunities with OPWDD:

Main Office
Phone: 518-473-4785
Email: [email protected]

Capital District 
Phone: 518-388-0838
Email: [email protected]
Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren & Washington

Central New York 
Phone: 315-336-2300, Ext. 578 (Rome Office)
Phone: 315-473-6980 (Syracuse Office)
Email: [email protected] 
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga & Oswego

Finger Lakes 
Phone: 585-461-8800
Email: [email protected]
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming & Yates

Lower Hudson Valley 
Phone: 845-947-6239
Email: [email protected]
Counties served: Westchester, Orange, Rockland & Sullivan

Upper Hudson Valley 
Phone: 845-877-6821 x3367
Email: [email protected]
Counties served: Columbia, Dutchess, Greene, Putnam & Ulster

Long Island 
Phone: 631-326-4497
Email: [email protected]
Counties served: Nassau & Suffolk

North Country 
Phone: 518-359-4150
Email: [email protected]
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson & St. Lawrence

Southern Tier 
Phone: 607-770-0241
Email: [email protected]
Counties served: Broome, Chenango, Delaware, Otsego, Tioga & Tompkins

Western NY 
Phone: 716-517-2057
Email: [email protected]
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara & Orleans

Queens
Phone: 718-217-5110
Email: [email protected]

Brooklyn 
Phone: 718-642-6310
Email: [email protected]

Bronx & New York 
Phone: 718-430-0710
Email: [email protected]

Staten Island 
Phone: 718-983-5433
Email: [email protected]

Crisis Services

Crisis Services for Individuals with Developmental Disabilities (CSIDD) 

Region 1- CSIDD Provider 

ARC of Chemung-Schuyler Crisis Line: 844-567-8278 - 24 hours for new referrals & immediate needs 

Finger Lakes

Marlene Glende-Finkle - Regional Office Contact     
716-608-2702 
[email protected]

Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates

Western NY
Lisa Harnden - Regional Office Contact 
716-608-2702
[email protected]

Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans 

Region 2- Currently No CSIDD Provider

Southern Tier/Broome
Rebekah Burke - Regional Office Contact
607-217-6584 
r[email protected]

Counties served: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins 

Central NY
Melanie Auge - Regional Office Contact
315-473-5035
[email protected]

Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego 

Sunmount/North Country                                           
Kellie Smutz - Regional Office Contact 
315-274-3248  
[email protected]

Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence 

Region 3- CSIDD Provider 

Toll Free Main Line: 844-782-7880

Capital District

Jerald Petell - Regional Office Contact
518-388-1944 
[email protected]

Jacqueline Abbaticchio - Regional Office Contact
518-388-0420
[email protected] 

Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington, Schoharie, Warren, Washington

Hudson Valley

Steve Deaner - Regional Office Contact
845-947-6218
[email protected]

Counties served: Orange, Rockland, Sullivan, Westchester 

Robin Pentz - Regional Office Contact
845-473-5050 x 160
[email protected]

Counties served: Columbia, Dutchess, Greene, Putnam, Ulster

Region 4- CSIDD Provider

Bronx, Manhattan & Queens:
YAI Referrals
212-273-6300
[email protected] 

Kings & Richmond:
SUS Referrals
Linda Cisse
646-565-5890 
[email protected]

New York City 

Grace Feyijinmi - Regional Office Contact 
718-982-1948  
[email protected]

Shelly Ann Archer - Regional Office Contact
631-416-3998
sh[email protected]

Samara Tetenbaum - Regional Office Contact
718-354-0436
s[email protected] 

Region 5 - CSIDD Provider

Alexandra Berrouet
516-870-1600 ext 1860
Fax: 516-870-1582
[email protected]

Long Island

Linda Driscoll - Regional Office Contact
631-416-3865
[email protected] 

Janna Sternberg - Regional Office Contact
631-416-3981
[email protected] 

Counties served: Nassau, Suffolk

Statewide OPWDD CSIDD Contact

General CSIDD Mailbox: [email protected]

Media

The Director of Communications and Public Affairs for the NYS Office for People With Developmental Disabilities is Jennifer O'Sullivan. The department can be reached by email at [email protected].

 

 

Pre-Admission Screening and Resident Review (PASRR)

For Preadmission Screening and Resident Review (PASRR) referrals from hospitals and nursing homes for individuals with known or suspected Intellectual/Developmental Disabilities, please contact the OPWDD PASRR mailbox at [email protected] to be connected to the local OPWDD PASRR Coordinator in your area to ensure placements in Residential Health Care Facilities are the most appropriate settings for their needs.

Report an Incident

In the case of an emergency, contact local law enforcement by dialing 911.

All Reportable Incidents must be reported to OPWDD by telephone to OPWDD's Incident Management Unit at 518-473-7032
Off-hours Notification Line 888-479-6739

All Reportable Incidents in programs operated or certified by OPWDD must be reported to the NYS Justice Center for the Protection of People with Special Needs at 1-855-373-2122