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Contact Us

Contact General

Dial 7-1-1 to reach New York Relay for people who are hard of hearing or who have a speech disability. Read our Accessibility statement.

Report suspected instances of Medicaid fraud, waste and abuse anonymously by using our online form.  



Contact us by phone:

Contact us by email:

Mailing Address:

44 Holland Ave. Albany NY 12229 


Access Services Through Front Door

Capital Region

Front Door Office Capital District
Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington


Hudson Valley

Front Door Office Rockland
County served: Rockland 

Front Door Office Orange & Sullivan 

Front Door Office Westchester

Front Door Office Upper Hudson Valley
845-473-5050 x 167 
Counties served: Columbia, Dutchess, Greene, Putnam, Ulster


Central New York, Southern Tier and North Country

Front Door Office Southern Tier
607-771-7784 press 0
Counties served: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins

Front Door Office Central NY
315-793-9600 Ext. 603 
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego

Front Door Office North Country
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence


Long Island 

Front Door Office Long Island
Counties served: Nassau, Suffolk


New York City 

Front Door Office Queens

Front Door Office Brooklyn

Front Door Office Manhattan

Front Door Office Bronx

Front Door Office Staten Island


Western NY & Finger Lakes 

Front Door Office Finger Lakes
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates

Front Door Office Western NY
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans

Provider Inquiries - Regional Offices

Capital Region & Hudson Valley

General Information Capital District

General Information Upper Hudson Valley 

General Information Lower Hudson Valley  


Central New York, Southern Tier and North Country

General Information Central NY


Long Island 

General Information Long Island


New York City 

General Information Queens

General Information Brooklyn 

General Information Manhattan  

General Information Bronx 

General Information Staten Island  


Western NY & Finger Lakes 

General Information Rochester

General Information West Seneca (Buffalo) 



Human Resources

OPWDD is always actively recruiting at locations all across New York State. Reach out to one of the offices below to find out more about career opportunities with OPWDD:

Main Office
Phone: 518-473-4785
Email: [email protected]

Capital District 
Phone: 518-388-0838
Email: [email protected]
Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren & Washington

Central New York 
Phone: 315-336-2300, Ext. 578 (Rome Office)
Phone: 315-473-6980 (Syracuse Office)
Email: [email protected] 
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga & Oswego

Finger Lakes 
Phone: 585-461-8800
Email: [email protected]
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming & Yates

Lower Hudson Valley 
Phone: 845-947-6239
Email: [email protected]
Counties served: Westchester, Orange, Rockland & Sullivan

Upper Hudson Valley 
Phone: 845-877-6821 x3367
Email: [email protected]
Counties served: Columbia, Dutchess, Greene, Putnam & Ulster

Long Island 
Phone: 631-326-4497
Email: [email protected]
Counties served: Nassau & Suffolk

North Country 
Phone: 518-359-4150
Email: [email protected]
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson & St. Lawrence

Southern Tier 
Phone: 607-770-0241
Email: [email protected]
Counties served: Broome, Chenango, Delaware, Otsego, Tioga & Tompkins

Western NY 
Phone: 716-517-2057
Email: [email protected]
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara & Orleans

Phone: 718-217-5110
Email: [email protected]

Phone: 718-642-6310
Email: [email protected]

Bronx & New York 
Phone: 718-430-0710
Email: [email protected]

Staten Island 
Phone: 718-983-5433
Email: [email protected]

Crisis Services

Crisis Services for Individuals with Developmental Disabilities (CSIDD) 

Region 1- CSIDD Provider 

ARC of Chemung-Schuyler Crisis Line: 844-567-8278 - 24 hours for new referrals & immediate needs 

Finger Lakes

Marlene Glende-Finkle - Regional Office Contact     
[email protected]

Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates

Western NY
Lisa Harnden - Regional Office Contact 
[email protected]

Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans 

Region 2- Currently No CSIDD Provider

Southern Tier/Broome
Rebekah Burke - Regional Office Contact
r[email protected]

Counties served: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins 

Central NY
Melanie Auge - Regional Office Contact
[email protected]

Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego 

Sunmount/North Country                                           
Kellie Smutz - Regional Office Contact 
[email protected]

Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence 

Region 3- CSIDD Provider 

Toll Free Main Line: 844-782-7880

Capital District

Jerald Petell - Regional Office Contact
[email protected]

Jacqueline Abbaticchio - Regional Office Contact
[email protected] 

Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington, Schoharie, Warren, Washington

Hudson Valley

Steve Deaner - Regional Office Contact
[email protected]

Counties served: Orange, Rockland, Sullivan, Westchester 

Robin Pentz - Regional Office Contact
845-473-5050 x 160
[email protected]

Counties served: Columbia, Dutchess, Greene, Putnam, Ulster

Region 4- CSIDD Provider

Bronx, Manhattan & Queens:
YAI Referrals
[email protected] 

Kings & Richmond:
SUS Referrals
Linda Cisse
[email protected]

New York City 

Grace Feyijinmi - Regional Office Contact 
[email protected]

Shelly Ann Archer - Regional Office Contact
sh[email protected]

Samara Tetenbaum - Regional Office Contact
s[email protected] 

Region 5 - CSIDD Provider

Alexandra Berrouet
516-870-1600 ext 1860
Fax: 516-870-1582
[email protected]

Long Island

Linda Driscoll - Regional Office Contact
[email protected] 

Janna Sternberg - Regional Office Contact
[email protected] 

Counties served: Nassau, Suffolk

Statewide OPWDD CSIDD Contact

General CSIDD Mailbox: [email protected]


The Director of Communications and Public Affairs for the NYS Office for People With Developmental Disabilities is Jennifer O'Sullivan. The department can be reached by email at [email protected].



Pre-Admission Screening and Resident Review (PASRR)

For Preadmission Screening and Resident Review (PASRR) referrals from hospitals and nursing homes for individuals with known or suspected Intellectual/Developmental Disabilities, please contact the OPWDD PASRR mailbox at [email protected] to be connected to the local OPWDD PASRR Coordinator in your area to ensure placements in Residential Health Care Facilities are the most appropriate settings for their needs.

Report an Incident

In the case of an emergency, contact local law enforcement by dialing 911.

All Reportable Incidents must be reported to OPWDD by telephone to OPWDD's Incident Management Unit at 518-473-7032
Off-hours Notification Line 888-479-6739

All Reportable Incidents in programs operated or certified by OPWDD must be reported to the NYS Justice Center for the Protection of People with Special Needs at 1-855-373-2122