Contact General
Dial 7-1-1 to reach New York Relay for people who are hard of hearing or who have a speech disability. Read our Accessibility statement.
Report suspected instances of Medicaid fraud, waste and abuse anonymously by using our online form.
If you need to speak with someone in a different language, please state your language for the operator.
Contact us by phone:
Contact us by email:
Mailing Address:
44 Holland Ave. Albany NY 12229
Access Services Through Front Door
Capital/Taconic Region
Front Door Office Capital/Taconic
518-388-0398
Counties served: Albany, Columbia, Dutchess, Fulton, Greene, Montgomery, Putnam, Rensselaer, Saratoga, Schenectady, Schoharie, Ulster, Warren, Washington
Hudson Valley
Front Door Office
845-947-6390
County served: Orange, Rockland, Sullivan, Westchester
Central New York, Southern Tier and North Country
Front Door Office Southern Tier
607-240-4900
Counties served: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins
Front Door Office Central NY
607-240-4900
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego
Front Door Office North Country
607-240-4900
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence
Long Island
Front Door Office Long Island
631-434-6000
Counties served: Nassau, Suffolk
New York City
Front Door Office Queens
718-217-6485
Front Door Office Brooklyn
718-642-8576
Front Door Office Manhattan
646-766-3220
Front Door Office Bronx
718-430-0757
Front Door Office Staten Island
718-982-1913
Western NY & Finger Lakes
Front Door Office Finger Lakes
855-679-3335
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates
Front Door Office Western NY
800-487-6310
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans
Provider Inquiries - Regional Offices
Capital Region & Hudson Valley
General Information Capital District
518-388-0431
General Information Upper Hudson Valley
845-473-5050
General Information Lower Hudson Valley
845-947-6100
Central New York, Southern Tier and North Country
General Information Central NY
(607) 240-4900
Long Island
General Information Long Island
631-434-6100
New York City
General Information Queens
718-217-5890
General Information Brooklyn
718-642-6112
General Information Manhattan
646-766-3222
General Information Bronx
718-430-0885
General Information Staten Island
718-983-5233
Western NY & Finger Lakes
General Information Rochester
585-241-5700
General Information West Seneca (Buffalo)
800-487-6310
Human Resources
OPWDD is always actively recruiting at locations all across New York State. Reach out to one of the offices below to find out more about career opportunities with OPWDD:
Main Office
Phone: 518-473-4785
Email: [email protected]
Capital District
Phone: 518-388-0838
Email: [email protected]
Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren & Washington
Central New York
Phone: 315-336-2300, Ext. 578 (Rome Office)
Phone: 315-473-6980 (Syracuse Office)
Email: [email protected]
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga & Oswego
Finger Lakes
Phone: 585-461-8800
Email: [email protected]
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming & Yates
Lower Hudson Valley
Phone: 845-947-6239
Email: [email protected]
Counties served: Westchester, Orange, Rockland & Sullivan
Upper Hudson Valley
Phone: 845-877-6821 x3367
Email:[email protected]
Counties served: Columbia, Dutchess, Greene, Putnam & Ulster
Long Island
Phone: 631-326-4497
Email: [email protected]
Counties served: Nassau & Suffolk
North Country
Phone: 518-359-4150
Email: [email protected]
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson & St. Lawrence
Southern Tier
Phone: 607-770-0241
Email: [email protected]
Counties served: Broome, Chenango, Delaware, Otsego, Tioga & Tompkins
Western NY
Phone: 716-517-2057
Email: [email protected]
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara & Orleans
Queens
Phone: 718-217-5110
Email: [email protected]
Brooklyn
Phone: 718-642-6310
Email: [email protected]
Bronx & New York
Phone: 718-430-0710
Email:[email protected]
Staten Island
Phone: 718-983-5433
Email: [email protected]
Crisis Services
Crisis Services for Individuals with Developmental Disabilities (CSIDD)
Region 1- CSIDD Provider
ARC of Chemung-Schuyler Crisis Line: 844-567-8278 - 24 hours for new referrals & immediate needs
Finger Lakes
Vanessa Hilbert - Regional Office Contact
585-461-8781
[email protected]
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates
Western NY
Lindsay Caulfield- Regional Office Contact
716-608-2670
[email protected]
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans
Region 2- CSIDD Provider
YAI Region 2 Referral Line: 315-362-0800
Southern Tier/Broome
Rebekah Burke - Regional Office Contact
607-217-6584
r[email protected]
Counties served: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins
Central NY
Melanie Auge - Regional Office Contact
315-473-6972
[email protected]
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego
Sunmount/North Country
Kellie Smutz - Regional Office Contact
315-274-3248
[email protected]
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence
Region 3- CSIDD Provider
Toll Free Main Line: 844-782-7880
Capital District
Jerald Petell - Regional Office Contact
518-388-1944
[email protected]
Robin Pentz- Regional Office Contact
845-473-5050 x 160
[email protected]
Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington
Hudson Valley
Steve Deaner - Regional Office Contact
845-947-6218
[email protected]
Counties served: Orange, Rockland, Sullivan, Westchester
Robin Pentz - Regional Office Contact
845-473-5050 x 160
[email protected]
Counties served: Columbia, Dutchess, Greene, Putnam, Ulster
Region 4- CSIDD Provider
Bronx, Manhattan & Queens:
YAI Referrals
212-273-6300
[email protected]
Kings & Richmond:
SUS Referrals
Linda Cisse
646-565-5890
[email protected]
New York City
Samara Tetenbaum - Regional Office Contact
718-354-0436
s[email protected]
Brian Watson- Regional Office Contact
646-766-3466
[email protected]
Region 5 - CSIDD Provider
Amanda Whittaker
516-870-1600 ext 1975
Fax: 516-870-1582
[email protected]
Long Island
Seth Chandler- Regional Office Contact
631-416-3885
[email protected]
Janna Sternberg - Regional Office Contact
631-416-3981
[email protected]
Counties served: Nassau, Suffolk
Statewide OPWDD CSIDD Contact
General CSIDD Mailbox: [email protected]
Media
The Director of Communications and Public Affairs for the NYS Office for People With Developmental Disabilities is Jennifer O'Sullivan. The department can be reached by email at [email protected].
Pre-Admission Screening and Resident Review (PASRR)
For Preadmission Screening and Resident Review (PASRR) referrals from hospitals and nursing homes for people with known or suspected developmental disabilities, please contact the person’s local OPWDD Regional Office to be connected to the local OPWDD PASRR Coordinator in your area to ensure placements in Residential Health Care Facilities are the most appropriate settings for their needs.
Report an Incident
In the case of an emergency, contact local law enforcement by dialing 911.
All Reportable Incidents must be reported to OPWDD by telephone to OPWDD's Incident Management Unit at 518-473-7032
Off-hours Notification Line 888-479-6763
All Reportable Incidents in programs operated or certified by OPWDD must be reported to the NYS Justice Center for the Protection of People with Special Needs at 1-855-373-2122