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Contact Us

Contact General

Dial 7-1-1 to reach New York Relay for people who are hard of hearing or who have a speech disability. Read our Accessibility statement.

Report suspected instances of Medicaid fraud, waste and abuse anonymously by using our online form.  

If you need to speak with someone in a different language, please state your language for the operator.

 

 

Contact us by phone:

Information Line 866-946-9733

Contact us by email:

Mailing Address:

44 Holland Ave. Albany NY 12229 

 

Provider Inquiries - Regional Offices

Region 1

Western NY & Finger Lakes

General Information Rochester
716-517-2010

General Information West Seneca (Buffalo) 
716-517-2010

Region 2

Central New York, Southern Tier and North Country

General Information Central NY
(607) 240-4900

Region 3

Capital Region & Hudson Valley

General Information Capital District
518-388-0431

General Information Upper Hudson Valley 
845-473-5050

General Information Lower Hudson Valley  
845-947-6100

Region 4

New York City

General Information Queens
718-217-5890

General Information Brooklyn 
718-642-6112

General Information Manhattan  
646-766-3466

General Information Bronx 
718-430-0885

General Information Staten Island  
718-983-5233

Region 5

Long Island 

General Information Long Island
631-434-6100

Human Resources

OPWDD is always actively recruiting at locations all across New York State. Reach out to one of the offices below to find out more about career opportunities with OPWDD:

Main Office
Phone: 518-473-4785
Email: [email protected]

Capital District 
Phone: 518-388-0838
Email: [email protected]
Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren & Washington

Central New York 
Phone: 315-336-2300, Ext. 578 (Rome Office)
Phone: 315-473-6980 (Syracuse Office)
Email: [email protected]
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga & Oswego

Finger Lakes 
Phone: 585-461-8800
Email: [email protected]
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming & Yates

Lower Hudson Valley 
Phone: 845-947-6239
Email: [email protected]
Counties served: Westchester, Orange, Rockland & Sullivan

Upper Hudson Valley/Taconic 
Phone: 845-877-6821 x3367
Email:[email protected]
Counties served: Columbia, Dutchess, Greene, Putnam & Ulster

Long Island 
Phone: 631-326-4497
Email: [email protected]
Counties served: Nassau & Suffolk

North Country 
Phone: 518-359-4150
Email: [email protected]
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson & St. Lawrence

Southern Tier 
Phone: 607-770-0241
Email: [email protected]
Counties served: Broome, Chenango, Delaware, Otsego, Tioga & Tompkins

Western NY 
Phone: 716-517-2057
Email: [email protected]
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara & Orleans

Queens
Phone: 718-217-5110
Email: [email protected]

Brooklyn 
Phone: 718-642-6310
Email: [email protected]

Bronx & New York 
Phone: 718-430-0710
Email:[email protected]

Staten Island 
Phone: 718-983-5433
Email: [email protected]

Crisis Services

Crisis Services for Individuals with Developmental Disabilities (CSIDD) 

Region 1- CSIDD Provider 

ARC of Chemung-Schuyler Crisis Line: 844-567-8278 - 24 hours for new referrals & immediate needs 

Finger Lakes

Sara Demmin- Regional Office Contact 
585-516-5708 
[email protected]

Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates

Western NY
Lindsay Caulfield- Regional Office Contact 
716-608-2670
[email protected]

Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans 

Region 2- CSIDD Provider 

YAI Region 2 Referral Line: 315-362-0800

Southern Tier/Broome
Rebekah Burke - Regional Office Contact
607-217-6584 
r[email protected]

Counties served: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins 

Central NY
Melanie Auge - Regional Office Contact
315-473-6972
[email protected]

Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego 

Sunmount/North Country                                           
Kellie Smutz - Regional Office Contact 
315-274-3248  
[email protected]

Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence 

Region 3- CSIDD Provider 

Referral Line: 516-858-1540 Ext. 1087
Email: [email protected]

Capital District, Taconic & Hudson Valley

Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington, Orange, Rockland, Sullivan, Westchester, Columbia, Dutchess, Greene, Putnam, Ulster 

Region 4- CSIDD Provider

Bronx, Manhattan & Queens: 
YAI Referrals
212-273-6300
[email protected] 

Kings & Richmond: 
SUS Referrals
Linda Cisse
646-565-5890 
[email protected]

New York City 

Millicent Hall- Regional Office Contact
718-264-5364
[email protected]

Region 5 - CSIDD Provider

Amber Weis
516-870-1600 ext 2876
Fax: 516-870-7012
[email protected]

Long Island

Seth Chandler- Regional Office Contact
631-416-3885
[email protected]

Marguerite Cain - Regional Office Contact
631-416-3954
marguerite.j.cain@opwdd.ny.gov 

Counties served: Nassau, Suffolk

Statewide OPWDD CSIDD Contact

General CSIDD Mailbox: [email protected]

Media

The Director of Communications and Public Affairs for the NYS Office for People With Developmental Disabilities is Jennifer O'Sullivan. The department can be reached by email at [email protected].

 

 

Pre-Admission Screening and Resident Review (PASRR)

The Preadmission Screening and Resident Review (PASRR) process is intended to prevent the inappropriate admissions of persons with mental illness, intellectual disabilities, or developmental disabilities into nursing facilities. The OPWDD PASRR Referral Communication Protocol provides additional information about the responsibilities of hospitals and SNFs under PASRR, as well as PASRR contact information.

To initiate an OPWDD Pre-Admission Screening and Resident Review (PASRR) Level II review, please complete our referral form and provide the supporting documents listed on the form: 

OPWDD PASRR Level II Referral Form

Providers are to send all PASRR referral materials to the email address or fax number that corresponds to the referred individual’s county of residence as indicated below:

Allegany, Cattaraugus, Chautauqua, Chemung, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates 

[email protected]

Fax: 585-423-8051

 

Broome, Cayuga, Chenango, Cortland, Delaware, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, Otsego, Tioga, Tompkins, St. Lawrence

[email protected]

Fax: 518-388-3874

 

Albany, Clinton, Columbia, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington

[email protected]

Fax: 518-408-8947

 

Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, Westchester

[email protected]

Fax: 845-481-9620

 

Bronx, Manhattan 

[email protected]

Fax: 718-430-0399

 

Kings 

[email protected]

Fax: 718-642-4635

 

Queens, Richmond

[email protected]

Fax: 718-722-2631

 

Nassau, Suffolk 

[email protected]

Fax: 631-326-4548

 

General inquiries related to OPWDD PASRR Level II assessments can be directed to [email protected]

Report an Incident

In the case of an emergency, contact local law enforcement by dialing 911.

All Reportable Incidents must be reported to OPWDD by telephone to OPWDD's Incident Management Unit at 518-473-7032
Off-hours Notification Line 888-479-6763

All Reportable Incidents in programs operated or certified by OPWDD must be reported to the NYS Justice Center for the Protection of People with Special Needs at 1-855-373-2122

 

 

 

Self-Direction Regional Offices

Region 1 – Finger Lakes and Western NY

[email protected]

 

Region 2 – Broome, Central NY, and Sunmount

[email protected]

 

Region 3 – Capital District, Hudson Valley, and Taconic

[email protected]

 

Region 4 – Bronx, Brooklyn, Manhattan, Staten Island, and Queens

[email protected]

 

Region 5 – Long Island

[email protected]