Young woman using cell phone

Contact Us

Contact General

Dial 7-1-1 to reach New York Relay for people who are hard of hearing or who have a speech disability. Read our Accessibility statement.

Report suspected instances of Medicaid fraud, waste and abuse anonymously by using our online form.  

If you need to speak with someone in a different language, please state your language for the operator.



Contact us by phone:

Information Line 866-946-9733

Contact us by email:

Mailing Address:

44 Holland Ave. Albany NY 12229 


Provider Inquiries - Regional Offices

Capital Region & Hudson Valley

General Information Capital District

General Information Upper Hudson Valley 

General Information Lower Hudson Valley  


Central New York, Southern Tier and North Country

General Information Central NY
(607) 240-4900


Long Island 

General Information Long Island


New York City 

General Information Queens

General Information Brooklyn 

General Information Manhattan  

General Information Bronx 

General Information Staten Island  


Western NY & Finger Lakes 

General Information Rochester

General Information West Seneca (Buffalo) 



Human Resources

OPWDD is always actively recruiting at locations all across New York State. Reach out to one of the offices below to find out more about career opportunities with OPWDD:

Main Office
Phone: 518-473-4785
Email: [email protected]

Capital District 
Phone: 518-388-0838
Email: [email protected]
Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren & Washington

Central New York 
Phone: 315-336-2300, Ext. 578 (Rome Office)
Phone: 315-473-6980 (Syracuse Office)
Email: [email protected]
Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga & Oswego

Finger Lakes 
Phone: 585-461-8800
Email: [email protected]
Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming & Yates

Lower Hudson Valley 
Phone: 845-947-6239
Email: [email protected]
Counties served: Westchester, Orange, Rockland & Sullivan

Upper Hudson Valley/Taconic 
Phone: 845-877-6821 x3367
Email:[email protected]
Counties served: Columbia, Dutchess, Greene, Putnam & Ulster

Long Island 
Phone: 631-326-4497
Email: [email protected]
Counties served: Nassau & Suffolk

North Country 
Phone: 518-359-4150
Email: [email protected]
Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson & St. Lawrence

Southern Tier 
Phone: 607-770-0241
Email: [email protected]
Counties served: Broome, Chenango, Delaware, Otsego, Tioga & Tompkins

Western NY 
Phone: 716-517-2057
Email: [email protected]
Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara & Orleans

Phone: 718-217-5110
Email: [email protected]

Phone: 718-642-6310
Email: [email protected]

Bronx & New York 
Phone: 718-430-0710
Email:[email protected]

Staten Island 
Phone: 718-983-5433
Email: [email protected]

Crisis Services

Crisis Services for Individuals with Developmental Disabilities (CSIDD) 

Region 1- CSIDD Provider 

ARC of Chemung-Schuyler Crisis Line: 844-567-8278 - 24 hours for new referrals & immediate needs 

Finger Lakes

Sara Demmin- Regional Office Contact 
[email protected]

Counties served: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates

Western NY
Lindsay Caulfield- Regional Office Contact 
[email protected]

Counties served: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans 

Region 2- CSIDD Provider 

YAI Region 2 Referral Line: 315-362-0800

Southern Tier/Broome
Rebekah Burke - Regional Office Contact
r[email protected]

Counties served: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins 

Central NY
Melanie Auge - Regional Office Contact
[email protected]

Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego 

Sunmount/North Country                                           
Kellie Smutz - Regional Office Contact 
[email protected]

Counties served: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence 

Region 3- CSIDD Provider 

Toll Free Main Line: 844-782-7880

Capital District, Taconic & Hudson Valley

Jerald Petell - Regional Office Contact
[email protected]

Steve Deaner - Regional Office Contact
[email protected]

Counties served: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington, Orange, Rockland, Sullivan, Westchester, Columbia, Dutchess, Greene, Putnam, Ulster 

Region 4- CSIDD Provider

Bronx, Manhattan & Queens: 
YAI Referrals
[email protected] 

Kings & Richmond: 
SUS Referrals
Linda Cisse
[email protected]

New York City 

Millicent Carty- Regional Office Contact
[email protected]

Brian Watson- Regional Office Contact 
[email protected]

Region 5 - CSIDD Provider

Amber Weis
516-870-1600 ext 2876
Fax: 516-870-7012
[email protected]

Long Island

Seth Chandler- Regional Office Contact
[email protected]

Marguerite Cain - Regional Office Contact

Counties served: Nassau, Suffolk

Statewide OPWDD CSIDD Contact

General CSIDD Mailbox: [email protected]


The Director of Communications and Public Affairs for the NYS Office for People With Developmental Disabilities is Jennifer O'Sullivan. The department can be reached by email at [email protected].



Pre-Admission Screening and Resident Review (PASRR)

For Preadmission Screening and Resident Review (PASRR) referrals from hospitals and nursing homes for people with known or suspected developmental disabilities, please contact the person’s local OPWDD Regional Office to be connected to the local OPWDD PASRR Coordinator in your area to ensure placements in Residential Health Care Facilities are the most appropriate settings for their needs.

Report an Incident

In the case of an emergency, contact local law enforcement by dialing 911.

All Reportable Incidents must be reported to OPWDD by telephone to OPWDD's Incident Management Unit at 518-473-7032
Off-hours Notification Line 888-479-6763

All Reportable Incidents in programs operated or certified by OPWDD must be reported to the NYS Justice Center for the Protection of People with Special Needs at 1-855-373-2122




Self-Direction Regional Offices

Region 1 – Finger Lakes and Western NY

[email protected]


Region 2 – Broome, Central NY, and Sunmount

[email protected]


Region 3 – Capital District, Hudson Valley, and Taconic

[email protected]


Region 4 – Bronx, Brooklyn, Manhattan, Staten Island, and Queens

[email protected]


Region 5 – Long Island

[email protected]