NCI Staff Stability Survey
SHARE

Overview

New York State OPWDD sent the National Core Indicators (NCI) Staff Stability Survey to 347 qualifying agencies across NYS. The data gathered refer to the period between January 1, 2019 to December 31, 2019, during which 63,337 Direct Support Professionals (DSPs) were employed across 261 participating agencies.

75.2% Response rate. 261 agencies completed the survey. 347 were eligible to take the survey.

NYS Workforce

 

58% of agencies employ fewer than 200 DSPs.
Number of DSPs Employed Agencies
0-99 96
100-199 56
200-299 35
300-399 22
400-499 21
500-599 8
600-699 7
700-799 5
800-899 2
900-999 2
Greater than 1000 7

 

Turnover

1 in 3 DSPs left the NYS workforce in 2019.

NYS Turnover Rate is 36.2%

National Turnover Rate is 42.8%

OPWDD Regions Turnover Rate
Region 1 41.3%
Region 2 39.3%
Region 3 30.0%
Region 4 33.7%
Region 5 30.7%

Vacancy

1735% of part time positions were vacant. 11.9% of full time positions were vacant.

*National rates are based on data from the 26 states (including D.C.) that participated in the 2019 NCI Staff Stability Survey. 

Length of Employment of DSPs

41.2% of tenure employees have been with OPWDD for more than 36 months.
This data shows the percentage of DSPs who were employed at the agencies over a certain length of time (less than 6 months to 3 years).
28.8% of OPWDD employees leave in less than 6 months.
For DSPs who left their agency, the data shows the percentage of those who were employed over a certain length of time (less than 6 months to 3 years).

 

Wages

In 2019, there were 4 active minimum wages in different geographic areas of New York State:

  • NYC (Big Employers: 11 or more): $15
  • NYC (Small Employers: 10 or less): $13.50
  • Long Island & Westchester: $12
  • Rest of NYS: $11.10
This table compares agency average hourly wage to the minimum wage of the region.
Regions  # of agencies whose average hourly wage is equal to minimum wage # of agencies whose average hourly wage is 1-20.5% above the minimum wage # of agencies whose average hourly wage is 21-41% above the minimum wage # of agencies whose average hourly wage is 41-60.5% above the minimum wage # of agencies whose average hourly wage is 61-80.5% above the minimum wage # of agencies whose average hourly wage is 81-100% above the minimum wage
Region 1 0 15 15 4 0 0
Region 2 0 17 24 4 1 0
Region 3 0 6 29 17 5 2
Region 4 24 47 9 2 0 0
Region 5 0 16 5 2 1 1

 

Average Wages

Hourly wages in New York State range from $12.00 to $24.21.

Average hourly wages in OPWDD regions:
Region Average Hourly Wage
Region 1 $14.01
Region 2 $14.06
Region 3 $15.39
Region 4 $16.40
Region 5 $15.61

 

Health Insurance

74.7% of agencies offer health and vision plans. 25.3% do not.
63.2% of DSPs are eligible for health insurance. Of those 63.2%, 51.3% are not enrolled and 48.7% are enrolled.

 

Benefits

Type of Benefit Percentage of Agencies that Offer These Benefits
Employer paid job related training 51.0%
Employer sponsored disability insurance 58.8%
Flexible spending account 61.5%
Life Insurance 84.8%
Post-secondary education support 47.9%

 

DSP to Frontline Supervisor Ratio

The data below presents the number of agencies that have a certain DSP to Frontline Supervisor (FLS) ratio.

We believe that it is important to look at DSP to FLS ratio because this statistic can be indicative of the amount of supervision and support available to DSPs. 

Region 1, 18 agencies employ 1-8 DSPs per FLS. In contract, in Region 4, approximately 25% (21 agencies) have 1-8 DSPs per FLS ratio.
Regions # of Agencies with 1-8 DSPs per FLS # of Agencies with 9-14 DSPs per FLS # of Agencies with >14 DSPs per FLS
Region 1 18 11 3
Region 2 20 14 13
Region 3 18 24 15
Region 4 21 33 30
Region 5 11 8 8

Recruitment and Retention Strategies

Recruitment & Retention Strategies Percentage of Agencies That Use Them
Pay Incentive/Referral Bonus 60.8%
Career Ladder 42.4%
Training on Code of Ethics 96.1%
Offer Realistic Job Previews 82.1%