Office for People With Developmental Disabilities

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Improving Provider Quality


The New York State Office for People With Developmental Disabilities (OPWDD) is committed to providing quality services for individuals with intellectual and developmental disabilities.  Among OPWDD’s values and guiding principles is to promote excellence, which requires a continual emphasis on innovation, increasing knowledge, and delivering person-centered supports and services.   OPWDD works in partnership with provider agencies to enhance satisfaction and improve outcomes for individuals receiving services.  

OPWDD continues to monitor regulatory compliance through its inspection and certification activities for over 650 voluntary and state-operated providers. With our focus on ensuring a quality service system, OPWDD has created a library of resources for individuals, families, providers, and other stakeholders, that can be accessed through this webpage in a user-friendly manner.  Resources include, but are not limited to, health and safety alerts, best practices in service provision, information on upcoming trainings, and checklists and tools for assessing services. 

We strive to meet the needs of the individuals and families in the most comprehensive way possible while also moving towards a performance and data-driven culture that promotes the achievement of quality outcomes and improvement across the service delivery system.  If you have a concern regarding the quality of a provider, please contact us.

To our provider agencies, we encourage you to utilize these resources, engage in self-assessment and incorporate it into your own operational practices.