Office for People With Developmental Disabilities

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DQI Contacts

  • If you would like additional information on Compass Designation, please contact the Division of Quality Improvement  at 518-474-3625 or e-mail the quality mailbox at [email protected]
  • For reporting abuse and neglect, please contact NYS Justice Center for the Protection of People with Special Needs at 1-855-373-2122 (staffed 24 hours a day, 7 days a week)
  • For more information on the Statewide Incident Review Committee (SCIR), please contact OPWDD’s Incident Management Unit (IMU) at 518-381-2105
  • For incident management concerns, please contact the Incident Management Unit telephone number at 518-473-7032. You can also contact the Incident Management Unit via email at [email protected]
  • To report a complaint, please contact: OPWDD Infoline at 1-866-946-9733
  • For fiscal concerns, please contact your Regional Office:
  • For quality concerns, please contact:
    Brian O’Donnell, Statewide Director of the Division of Quality Improvement (DQI) Bureau of Program Certification (BPC).






Area Director

Phone Number

Counties Served

Jeff Levine




Albany, Broome, Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer (V.O.), Jefferson (V.O.) Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, St. Lawrence, Tioga (S.O.), Tompkins (S.O.), Warren, Washington

Angela Crell



Broome, Chenango, Columbia, Delaware, Dutchess, Greene, Orange, Otsego, Putnam, Rockland, Sullivan, Ulster

Michelle Schwarz

Western NY

315-331-8646 x3065

Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Monroe, Niagara, Orleans,

Wyoming (S.O.)

Heather Ruffo

Central NY

315-331-8646 x 3065

Cayuga, Chemung, Cortland, Herkimer (S.O.), Lewis, Livingston, Madison, Oneida, Onondaga, Ontario, Oswego, Seneca, Schuyler, Steuben, Tompkins (V.O.), Wayne, Wyoming (V.O.), Yates




Area Director 

Phone Number

Counties Served

Christopher Darcey-Area A 


Nassau, Suffolk

Jerilyn D'Agostino-Area B


Bronx, New York (Manhattan), Queens, Westchester

Eric Whang-Area X


Kings (Brooklyn),

Richmond (Staten Island)