Telephone Triage Safe Practice Advisory

Breakdown in communication and delays in seeking medical care can result in worsening illness and even death. In recognition that timely and accurate communication is critical especially in health emergencies, the Central Mortality Review Committee, in collaboration with the Division of Quality Improvement, is issuing a Safe Practice Advisory outlining the basic elements of effective telephone triage procedures. The OPWDD Administrative Directive 2003-01 requires that a Registered Professional Nurse (RN) be either onsite or available by telephone at all times that nursing tasks and activities are being provided by unlicensed direct care staff in certified residential settings.