Office for People With Developmental Disabilities

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Information Line


Looking for information or need to file a complaint?

OPWDD’s Information Line is designed to help people get answers to questions about supports and services for individuals with developmental disabilities in New York State. It is also used to take complaints of alleged misconduct, fraud, waste and abuse in our service system.

When you call the Information Line, your call will be answered by a centralized call center on behalf of OPWDD, which will assist you or transfer you to an OPWDD Infoline representative.  Information Line representatives are standing by during regular business hours, Monday through Friday (except holidays) from 9:00 am to 5:00 pm to provide information, to link callers to the appropriate personnel for assistance and to record other types of information reported. English and Spanish speaking representatives are standing by to assist you.  If you speak another language, we will connect you with a translator.

Please note: Individuals may report suspected instances of Medicaid fraud, waste and abuse anonymously by using our online form. Please include as much information as possible in order for OPWDD to refer your report for investigation.    

Call OPWDD’s Toll-Free Information Line at 1-866-946-9733

For individuals with hearing impairment use NY Relay System 7-1-1

*  The OPWDD Information Line is not for emergencies.  If you are experiencing an emergency, dial 9-1-1.


Llámenos al 1-866-946-9733 si necesita ayuda gratis en su idioma.


請給我們打電話,號碼: 1-866-946-9733,要求免費的語言協助服務。


Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру:  1-866-946-9733


Chiamare il 1-866-946-9733 per assistenza linguistica gratuita.

Haitian Creole

Tanpri rele nou nan 1-866-946-9733 pou jwenn sèvis èd gratis nan lang.


전화  1-866-946-9733 로 무료 언어 지원 서비스를 요청하십시오.


ভাষা সহায়তার জন্য 1-866-946-9733 নম্বরে ফোন করুন


Concerns may also be reported to the following agencies, as appropriate:

The New York State Justice Center 

The New York State Justice Center should be called immediately for reports of suspected abuse and neglect of a person served in OPWDD certified residential or day programs —at any time of the day or night and on any day of the week—by telephone to the Vulnerable Persons Central Register Hotline (sometimes referred to as VPCR).  If an individual is in immediate danger you will be asked to hang up and call 9-1-1.  The telephone numbers to contact the VPCR are:

Voice:  1-855-373-2122

Relay users:  Please dial 7-1-1 and give the operator 1-855-373-2122

The New York State Office of the Inspector General.  

The Inspector General (IG) monitors and investigates allegations of corruption, fraud, criminal activity, conflicts of interest or abuse by state employees. Complaints may be reported to the IG’s 24-hour toll-free Hot Line at 1-800-DO RIGHT (1-800-367-4448) online by clicking the link above or  via U.S. mail by writing  to:  Office of the State Inspector General, Empire State Plaza, Agency Building 2 16th Floor; Albany, New York 12223 

The New York State Office of the Medicaid Inspector General (OMIG)

The Office of the Medicaid Inspector General’s mission is to improve the efficiency and accountability of the New York State Medicaid program by preventing and detecting fraudulent, wasteful and abusive practices within the Medicaid program. To reach OMIG’s Fraud Hotline call 1-877-87 FRAUD (1-877-873-7283). You can also reach the Office at their General Information Number (518) 473-3782, online by clicking the link above or via U.S. mail by writing to OMIG at  800 North Pearl Street, Albany, NY 12204.