Office for People With Developmental Disabilities

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Person Centered Planning

Kendra's Story - Person Centered PlanningWhat is Person Centered Planning?

Planning from a person-centered perspective seeks to listen, discover and understand the individual. It is a process directed by the person that helps us to learn how they want to live and describes what supports are needed to help them move toward a life they consider meaningful and productive. The planning process empowers the person by building on their individual abilities and skills, building a quality lifestyle that supports the person in finding ways to contribute to their community. Other factors which impact the individual's life, such as health and wellness, are also considered during the planning process. Knowing and exploring opportunities to use a person’s skills and abilities helps to set a direction while providing positive motivation, and increasing the likelihood of achieving the desired outcomes that are most important to the person receiving supports.

Focus on Outcomes! 

A planning process and a plan of support guide the delivery of supports to a person in a way that leads to outcomes or results that are important to them. By focusing on outcomes, we know if the planning and the supports provided are successful. Outcomes are not goals; they determine whether the person’s goals are achieved. OPWDD has embraced the Council on Quality and Leadership (CQL) Personal Outcome Measures (POMs) which define 21 areas that are most important to people who receive supports and services.   

To evaluate the quality of supports a person receives, it is important to look beyond the implementation of the plan and instead look at the results and ask ourselves:

  • Did the supports result in activities that are meaningful to the person?
  • Did the supports help the person develop or maintain relationships that are important to them?
  • Is the person experiencing a sense of safety and stability?

Quality review needs to be ongoing and plans of support need to be adjusted to ensure that the outcomes most important to people are achieved. Developing a plan of support is only the first step – questioning, monitoring, and revising the plan based on the outcomes realized by the person must be an active process.