Office for People With Developmental Disabilities

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Eight Essential Hallmarks of Person Centered Planning


OPWDD has defined eight hallmarks essential to the success of the person centered planning process designed to achieve personal outcomes identified by the person themselves. Each hallmark has a set of performance indicators that help determine if you and people you support are moving forward in a manner that is truly person centered.

1.      The person and people important to him or her are included in lifestyle planning, and have the opportunity to express preferences, exercise control and make informed decisions. Indicators include:

  • The person and advocates participate in planning and discussions where decisions are made.
  • A diverse group of people, invited by the person, assist in planning and decision making.

 2.      The person’s routine and supports are based upon his or her interests, preferences, strengths, capacities and dreams. Indicators include:

  • The person’s dreams, interests, preferences, strengths, and capacities are explicitly acknowledged and consequently their plan drives activities and supports.
  • Supports are individualized and do not rely solely on preexisting models.
  • Supports result in goals and outcomes that are meaningful to the person.

 3.      Activities, supports, and services foster skills to achieve personal relationships, community inclusion, dignity and respect. Indicators include:

  • The person has friends, and increasing opportunities to form other natural community relationships.
  • The person has a presence in a variety of typical community places. Segregated services and locations are minimized.
  • The person has the opportunity to be a contributing member of the community.
  • The person can access community-based housing and work if desired.
  • The person is an engaged member within their community.

 4.      The person uses, when possible, natural and community supports. Indicators include:

  • With the person’s consent, the support of family members, neighbors and co-workers is encouraged.
  • The person makes use of typical community and generic resources whenever possible.

 5.      The person has meaningful choices, with decisions based on his or her experiences. Indicators include:

  • The person has opportunities to experience alternatives before making choices.
  • The person makes life-defining choices related to home, work and relationships.
  • Opportunities for decision-making are part of the person’s everyday routine.

 6.      Planning is collaborative, recurring, and involves an ongoing commitment to the person. Indicators include:

  • Planning activities occur periodically and routinely. Lifestyle decisions are revisited.
  • A group of people who know, value, and are committed to serving the person remain involved.

 7.      The person’s opportunities and experiences are maximized, and flexibility is enhanced within existing regulatory and funding constraints. Indicators include:

  • Funding of supports and services is responsible to personal needs and desires, not the reverse.
  • When funding constraints require supports to be prioritized or limited, the person or advocates make the decisions.
  • The person has appropriate control over available economic resources.

 8.   The person is satisfied with his or her activities, supports, and services. Indicators include:

  • The person expresses satisfaction with his or her relationships, home, and daily routines.
  • Areas of dissatisfaction result in tangible changes in the person’s life situation.