Office for People With Developmental Disabilities

Print: Print this page

Personal Outcome Measures


One significant measure of quality in our system of supports is the outcomes for the person achieved by the supports in place.

OPWDD has embraced the Council on Quality and Leadership’s (CQL) Personal Outcome Measures (POMs) as the person centered quality of life measurement that will be used as a critical quality measure. Personal outcome measures enhance the system to focus on quality from the perspective of the individual receiving services. It is anticipated that the POMs will help OPWDD to:

  • Ensure a more person centered system – meaning that supports will better match each person’s unique identified interests and needs, including opportunities for self-direction;
  • Serve people in the most integrated settings possible and in the communities they choose to live;
  • Provide for better integrated, holistic planning and supports for individuals; and
  • Measure quality based on individualized outcomes.  

The Council and Quality and Leadership (CQL) developed a list of 21 personal outcomes designed to measure if the person is supported in a way that achieves the outcomes that are most important to them.These outcome measures focus on a person’s uniqueness and evaluate the effect of the supports in place through the lens of the person.

The use of the CQL POMs will be incorporated into the system over time. However, we should begin immediately considering the outcomes most important to people receiving supports as we work with them to develop a person centered plan. These outcome areas are defined below.

The Council on Quality Leadership Personal Outcome Measures

Personal Outcome Measures focus on the choices people have and make in their lives. The Personal Outcome Measures developed by CQL are organized into 3 topic areas highlighted below:

My Self

  1. People are connected to support networks
  2. People have intimate relationships
  3. People are safe.
  4. People have the best possible health.
  5. People exercise rights.
  6. People are treated fairly.
  7. People are free from abuse and neglect.
  8. People experience continuity and security.
  9. People decide when to share personal information.

My World

  1. People choose where and with whom they live.
  2. People choose where they work.
  3. People use their environments.
  4. People live in integrated environments.
  5. People interact with other members of the community.
  6. People perform different social roles.
  7. People choose services.

My Dreams

  1. People choose personal goals.
  2. People realize personal goals.
  3. People participate in the life of the community.
  4. People have friends.
  5. People are respected.

From the Council on Quality and Leadership (CQL), 2005