Office for People With Developmental Disabilities

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Personal Outcome Measures


One significant measure of quality in our system of supports is the outcomes for the person achieved by the supports in place.

OPWDD has embraced the Council on Quality and Leadership’s (CQL) Personal Outcome Measures (POMs) as the person centered quality of life measurement that will be used as a critical quality measure. Personal outcome measures enhance the system to focus on quality from the perspective of the individual receiving services. It is anticipated that the POMs will help OPWDD to:

  • Ensure a more person centered system – meaning that supports will better match each person’s unique identified interests and needs, including opportunities for self-direction;
  • Serve people in the most integrated settings possible and in the communities they choose to live;
  • Provide for better integrated, holistic planning and supports for individuals; and
  • Measure quality based on individualized outcomes.  

The Council and Quality and Leadership (CQL) developed a list of 21 personal outcomes designed to measure if the person is supported in a way that achieves the outcomes that are most important to them.These outcome measures focus on a person’s uniqueness and evaluate the effect of the supports in place through the lens of the person.

The use of the CQL POMs will be incorporated into the system over time. However, we should begin immediately considering the outcomes most important to people receiving supports as we work with them to develop a person centered plan. These outcome areas are defined below.

The Council on Quality Leadership Personal Outcome Measures

Personal Outcome Measures focus on the choices people have and make in their lives. The Personal Outcome Measures developed by CQL are organized into 5 topic areas highlighted below:

My Human Security

 1. People are safe

 2. People are free from abuse and neglect

 3. People have the best possible health

 4. People experience continuity and security

 5. People exercise rights

 6. People are treated fairly

 7. People are respected

My Community

 8.  People use their environments

 9.  People live in integrated environments

 10. People interact with other members of the community

 11. People participate in the life of the community

My Relationships

 12. People are connected to natural support networks

 13. People have friends

 14. People have intimate relationships

 15. People decide when to share personal information

 16. People perform different social roles

My Choices

 17. People choose where and with whom to live

 18. People choose where they work

 19. People choose services

My Goals

 20. People choose personal goals

 21. People realize personal goals

From the Council on Quality and Leadership (CQL), 2017