Office for People With Developmental Disabilities

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Care Management Home

Health Home Care Management services are provided by Care Coordination Organizations (CCOs) to assist people with developmental disabilities and their families in gaining access to services and supports appropriate to their needs. Health Home Care Management services are designed to:

  • Provide comprehensive, person-centered care planning using a network of care managers and providers (team approach);
  • Provide enhanced coordination and integration of primary and behavioral health services as well as access to medical and dental services
  • Identify community based resources and make connections to community services and supports, housing, social services, and family services; and
  • Use technology to link all services.

Care Management services are provided by qualified Care Managers who use a person-centered planning process in developing, implementing and maintaining a person’s Life Plan.  

An alternative form of care management, which is also provided by CCO care managers is Basic Home and Community Based Services (HCBS) Plan Support. Basic HCBS Plan Support services is a very minimal coordination option and does not include coordination of health care or mental health services.

Seven new CCOs began providing Care Management services on July 1, 2018.

For more information:

Care Management FAQs


Care Management Contacts

If you need help working with your Care Manager, please call your CCO's liaison: 

Advance Care Alliance 
Romana Fedoseeva
Senior Customer Care Specialist
(833) 692-2269 x6498
[email protected]

Care Design NY
Danielle Wiltsie
Dir. Of Individual, Family, & Advocate Supports 
(518) 235-1888 x7007
[email protected]

Janelle Fields 
Director of Member Engagement 
(315) 214-7585
[email protected]

Partners Health Plan 
(Bronx, Brooklyn, Queens, Manhattan, Staten Island, Nassau, Suffolk, Rockland, Westchester)
FIDA-IDD Care Complete, Member Services Line
(855) 747-5483   
[email protected]  


Person Centered Services (West)
(Erie, Cattaraugus, Chautaqua, Niagara) 
Rachel Martin
Regional Director, West 
(716) 324-5100 x1303
[email protected]

Person Centered Services (East)
(Allegany, Cayuga, Chemung, Genesee, Livingston, Monroe, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates)
Stephanie Wells Regional Director, East 
(716) 324-5100 x1203 
[email protected]

Person Centered Services 
Toll Free Number 
(888) 977-7030 

Prime Care Coordination 
Rebecca Roberts-Zibrowski
Director of Quality & Compliance
Office: (585) 347-1926
Cell: (585) 236-7847
[email protected] 

Southern Tier Connect 
Juliette Wentworth 
Intake/Eligibility Coordinator 
(607) 376-7526 x 351  
[email protected]

Southern Tier Connect 
Dora Gorman 
Intake/Eligibility Coordinator 
(607) 376-7526 x 350 
[email protected]

Tri-County Care 
Veronica Montiel 
Director of Customer Service 
(844) 504-8400 - press 0 
[email protected]


If you do not know which CCO supports you or your loved one, contact OPWDD's Regional Care Coordinator Support Liaison

CCO Coverage Map