Office for People With Developmental Disabilities

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Agency Quality Performance


OPWDD’s Agency Quality Performance Stakeholder Work Group was established by the Provider Efficiency and Innovations Committee in September 2013 to build upon the work of the 2011 People First Waiver Quality Design Team.  See Final Design Team Report below.

Quality Design Team Final Report

The purpose of the Agency Quality Performance Stakeholder Work Group is to:

  • Make recommendations for clear system wide expectations for quality supports and services that go beyond regulatory compliance;
  • Determine the quality standards and/or indicators that will be used to rate agency performance and to determine the distinguishing characteristics of each level; and,
  • Make short and long term recommendations for the integration of the quality standards and ratings into DQI’s protocols and business processes.

The work group has completed its Phase I deliverables (articulation of the quality domains and standards that will be the basis for assessing agency performance in the delivery of supports and services).

Final Agency Quality Performance Standards

While regulatory compliance is the floor i.e., minimum standards that providers must meet to continue operations, the Agency Quality Performance Standards Matrix outlines the expectations for the delivery of quality supports and services that are person centered and incorporate continuous quality improvement expectations.

Stakeholders Feedback Summary:

Before finalizing the Quality Matrix, OPWDD asked for public input which was carefully considered in the final matrix.  See below for a summary of the public input received on this topic.

Agency Quality Performance Summary of Public Comments