While most providers deliver exceptional care, at times, some struggle in meeting OPWDD’s high standard for governance, fiscal, and safety compliance practices.

An Exit Conference document will be provided to you at the conclusion of your site, service or agency review. As able, DQI staff will have an exit conference summarizing the findings of the review as indicated on the Exit Conference form. Sometimes deficiencies are identified by DQI staff and all deficiencies must be addressed by the provider. If deficiencies require, a Statement of Deficiency (SOD) may be issued to a provider. When a SOD is issued, the provider must submit a Plan of Corrective Action (POCA) which clearly states how these deficiencies will be corrected and recurrence prevented. OPWDD must agree that the POCA submitted by the provider is acceptable. The Essential Elements of An Acceptable Plan of Corrective Action was designed to assist providers in developing their plan.

When significant areas of concern are identified with the operations of providers, they may be placed on OPWDD's  Early Alert list. When on this list, OPWDD guides the nonprofit to corrective action that is in the bests interests of the people we serve. 

If a nonprofit is unable or unwilling to implement needed changes, negative action may be taken against them; this includes, but is not limited to, fines, oversight of homes transferred to another provider, or decertification of programs.

When Deficiencies are Identified

 If OPWDD identifies deficient practices, providers are expected to remedy the concerns and may be asked to submit a Plan of Corrective Action.  

Essential Elements of a Plan of Corrective Action