Care Management

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Care Coordination Organizations provide care management for people with developmental disabilities
Overview

Health Home Care Management services provided by Care Coordination Organizations (CCOs) provide coordination of health care, behavioral health and developmental disability services to New Yorkers who qualify for OPWDD services. There are six core Health Home Care Management functions: comprehensive care management, care coordination and health promotion, comprehensive transitional care from inpatient to other settings, including appropriate follow-up, individual and family support, referral to community and social services, and the use of Health Information Technology (HIT) to link services. 


You can find an overview of enrollment and care planning information for individuals with intellectual and/or developmental disabilities receiving OPWDD services through our Care Coordination Organization/Health Home Care Management Profile.

Care Coordination Organizations (CCO) Program Evaluation Report
OPWDD used a portion of the enhanced Federal Medical Assistance Percentage (FMAP) funding to evaluate New York State’s Care Coordination Organization (CCO) program for people with developmental disabilities. The evaluation examined how well each CCO has fully implemented the core functions of the Health Home Program for people with developmental disabilities, including comprehensive care management and health promotion, how effective each CCO has been in meeting the needs and goals of its participants, how each CCO is addressing needs related to diversity, equity and inclusion, and how well each CCO provides conflict-free connection to and coordination of services.
Care Coordination Organization Planning
Understanding Services
Help People Access Supports

To help people with developmental disabilities gain access to needed services, you must first direct them to the Front Door process at one of OPWDD's regional offices across the state.

Learn About Services

Help the people you support to live, work and take part in their community of choice by connecting them with the right services to meet their individual needs