Office for People With Developmental Disabilities

Print: Print this page

Care Coordination Organizations



"Putting People First" is OPWDD's guiding principle. It represents our ongoing commitment to ensuring that New Yorkers with intellectual and developmental disabilities get the high-quality, person-centered supports and services they want and need for a full and healthy life.

As people’s expectations and needs evolve, so must the coordination and delivery of their services and supports. With this goal in mind we are pleased to introduce a new approach called People First Care Coordination.

Under this new model, the Medicaid Service Coordination (MSC) program which is currently used to help people plan their services will be replaced by a new and improved program called Health Home Care Management.

Health Home Care Management will continue to provide the service coordination that people currently receive, but will also include coordination of other services, such as health care, wellness, behavioral, and mental health services through a single individualized Life Plan, which will replace the current Individualized Service Plan (ISP).

Health Home Care Management services will be coordinated by Care Coordination Organizations (CCOs), new entities formed by existing providers of developmental disability services.

Seven new CCOs have been identified to begin providing Care Management services on July 1, 2018.

For Frequently Asked Questions on Care Coordination Organizations please visit: