Office for People With Developmental Disabilities

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Language Resources for Providers

06/25/13

According to the United States Census Bureau American Community Survey conducted in 2007, of the 18,097,578 New York state residents, 5, 229,102 speak a language other than English at home.  OPWDD recognizes effective communication is an important aspect of person-centered culturally competent care and it is essential to provide individuals meaningful access to our system of care.  We are extending telephonic interpretation to voluntary agencies to assist with meeting the communication needs of individuals, parents, guardians, or designees.  In addition, we have made available other resources such as; translated forms, training, “I Speak Cards,” and “Desk Reference Guides for Telephonic Interpretation.”

Below are the resources available to assist with providing language assistance:

Attestation Form:  Complete the attestation form and submit to Division of Workforce Talent and Management at Central Office.  For additional information on how to complete the form, please follow the instructions below.

Language Access training is being provided to assist voluntary provider agencies with guidance on how to use the resources that are being made available by OPWDD.  To access the training please follow the link for Language Access training.

“I Speak” posters are available to assist staff in identifying the language spoken by the limited English proficient individual.  It is recommended to post the” I Speak” posters in common areas of the agency, so individuals will be aware interpretation is available.

Desk Reference Guide provides a step-by step process for staff on how to access and use the telephone interpretation.

Attestation Form

Language Access Training

Language Interpreter Identification Card

Instruction for accessing telephone interpretation